Ordering info for Products for the Professional Resaler

First, what do I order?
What's a PDQ download?
Does the Manual have all the other Products in it?
How to order: Paypal and other options
Shipping costs and times
Return policy
Privacy policy

What's a PDQ download? Get your Products Pretty Darn Quick (PDQ), no shipping costs, right in your computer to read or print out! Our downloads are in PDF format. If you don't have Adobe Acrobat Reader, get it here free. (Quick, easy, and useful.)  PDF files reside in your computer, where you can read it on screen and/or print it out for hands-on reading in your favorite armchair. PDQs are personally e-mailed to you as a file attachment. This is NOT automated, so you will NOT get it instantaneously. You will get it PDQ; Pretty Darn Quick, directly from Kate's fingertips to yours, usually within less than 12 hours. Please note: Your PDQs are sent only to the e-mail you use on PayPal, so monitor that e-mail address for your order. PDQs cannot be resent to a second address. Once you have your PDQs, read them on screen or click the little printer icon on Adobe to print them out. Does the Manual have all the other Products in it? No, they are all separate sources of information. Think of the Manual as Resale 101, the basics. For “advanced study” in specific areas, make your choices from the many Products designed to suit resalers of every type, size, and strength. The only Product that is a repeat of other Products is our Camera-Ready Consignment Agreement Layout, which is designed for the shop that feels the Manual is beyond their business investment budget. Once they see how helpful this Product is, they invariably buy the Manual! How to order: Paypal and other options Use the PayPal buttons throughout our site for the fastest and safest way to purchase our Products or your HowToConsign.com Sponsorship. You DO NOT need a "PayPal account" at any point to order on TGtbT.com. Please note: If you use an e-check with Pay Pal, your order will be delayed by Pay Pal for days until your check clears. That's their policy, not mine. Why PayPal? I wanted a payment service that both you and I could feel comfortable with and trust. Making a purchase with the PayPal Shopping Cart is safer and more secure for you since you never give me your credit card number. Signing up for a PayPal account is totally optional. Signing up really only means that PayPal saves your information for future purchases. If you don’t like that idea, just take the “use credit card” choice and PayPal simply becomes TGtbT's credit card service provider for your transaction, like you might use Xcharge or Cynergy in your shop. How Does the Shopping Cart Work? While you’re shopping on our site, you will be using a safe and secure PayPal page as your Shopping Cart. The Shopping Cart allows you to purchase multiple items at the same time without having to enter your personal information over and over. When you click on the "Add to Cart" button next to the item, you will see your selections on a secure page hosted by PayPal. You can delete any item at any time, so go ahead and create a "wish list" by clicking on things you think you want. Once on the Shopping Cart page, click “continue shopping” to go back to my site. You can review your shopping cart by clicking another "Add to Cart" button to purchase another item, or by clicking on any of the "View Cart" buttons on our shopping page. When you’re ready to check out, review what you’ve ordered in your Shopping Cart, then click “check out.” It’s important to verify, if you are a PayPal member, that the email and physical address you have on file with them is current and correct. It’s easy to forget to update these. Your order can only be sent to your address of record, so check that it’s right! If you're still a bit nervous shopping online, check out the URL of the Shopping Cart page and you'll see that it's a secure (beginning with https) PayPal URL window. Don't have/ don't want a PayPal account? You can still order online using just your credit card. PayPal simply becomes TGtbT's credit card service provider for your transaction, like you might use Xcharge or Cynergy in your shop. Other options: By FAX with your credit card: 941-922-5902. Please note, we ONLY accept MC and VISA. (If you want to use another credit card, use PayPal.) Prepare and double-check the order form. Make sure your FAX is clear and legible. Double-check info to avoid delays. If you require confirmation, send an email. You must manually add the correct shipping costs for hard-copy items, and, if applicable, the surcharge for non-US orders. By phone. Leave a voice message at 941-924-4142. Use the order form to assure you have all the info needed. Please spell what needs to be spelt. If you require confirmation, ask via e-mail. Hint: Recite numbers slowly enough to be written down by a real live person. Then repeat to be sure your order can be filled ASAP. By a combo of methods. RECOMMENDED. E-mail your order and address and all the info except your credit card. That way, you don't have to spell everything out. Then leave a voice message at 941-924-4142 with credit card info acct #, expir. date and security code, telling me which e-mail order you are! This method is not quite as quick as using PayPal, but almost.  Please note: If you are paying me directly instead of through PayPal, I only accept Mastercard and Visa. If you need to use another card, use PayPal, which accepts all cards. Yes, we accept money orders and checks, although this is the slowest ordering option. See the Order Form for information.   Shipping costs and times There is no shipping charge for any PDQ Product. Shipping costs are automatically applied for hard-copy Products only, for orders to the US. Canadian orders and Non-US/ non-Canada orders, see below. Shipping for hard-copy Products: For orders up to $30.99 $3.95 Order $31 to $50.99 $5.95 Order $51 to $80.99 $7.95 Order $81 and up $9.95 Canadian hard-copy orders: Use the PayPal button on our Shop page at any time during purchase to add $3 US to the standard shipping. International (Non-US/non-Canada) hard-copy orders: Use the PayPal button to add $15 US to the standard shipping. Rather use another way to pay? Return policy Hard-copy products may be returned within 3 days of receipt, if they are in original condition and have been purchased through our site. Return by Priority or First-Class Mail, as they were sent to you. Shipping charges cannot be refunded. Purchases of our Products from other outlets are not returnable to TGtbT.com. PDQ files: Because these files are non-tangible irrevocable goods we do not issue refund after the product is shipped, following Internet protocol. PDQs cannot be resent to a second address. Privacy policy Your privacy is important to us. On some pages, you can order products, make requests, and register to receive materials.  We use the information you provide when placing an order only to complete that order. We do not share this information with outside parties except to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register to receive our free e-newsletter, USED ain't seen nothin' yet, which has, in every issue, an opportunity to opt-out. To prevent unauthorized access, we safeguard information we collect online. We never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13. Our web site contains no lead and is composed of 100% post-consumer gently-used, recycled electrons. Should you have questions or concerns about these policies, please call us at 941-924-4142 or send us an email from this site.

First, what do I order? Not sure what to choose for your shop? Here’s my best suggestions.  FIRST: You must have the Manual. Absolute must whether you’re just beginning to think about it or you’ve been in business for years. (I'm already in business. Will the manual be worth it?)    Then, you might broaden your knowledge: If you are in the planning stages add 499 Names to your order (this is good not only for the name of your shop, but tag lines, department names, even advertising headlines) and Windows that Sell plus Words that Sell.  In the first few years of your business? Choose The Money-Wise Guide to Accepting & Pricing, The Essential Guide to Using All Your Space, and Secrets of Successful Resalers.  Shopkeepers ready to extend their reach and profitability find 10 Simple Ways to Make $10,000 more a year and Promote with Pizzazz with its companion Double Product 229 Promotional Events + Promotions Step-by-Step most helpful.  Specialty resalers: Childrenswear and equipment, designer-focus, hard-goods resellers, and not-for-profit thrift shops all have useful Products available in our Shop as well. "I am already in business, and doing well. What would the manual offer me?" Auntie Kate replies:   Many shopkeepers benefit from seeing alternate ways of doing things. While the systems you already have in place may work well enough, it is always an eye-opener to examine other viewpoints. There may be whole areas that you haven't considered, or you may be doing things which, while they worked years ago, don't maximize today's investment in time, effort, and money. We can always be more successful, right? "I don't want to sell clothes, but hard goods/ furniture/ sporting goods/ whatever. So, should I buy the manual?" Auntie Kate replies:   99% of the information in the Manual will apply to ANY merchandise you sell. There will be sections where you will have to mentally substitute (for example, our suggested floor plan shows where to put tops, coats, etc., and you might have to think about dining room sets or ski poles or crystal vases) to suit the business you have in mind, but most everything else is the same, just as your potential customers are. "I'm confused! There are so many Products for the Professional Resaler.  Is all that info in the manual or are your other Products simply repeats of the same info?" Auntie Kate replies:   The manual is the Big Picture. All our other Products get into more and more detail and are designed to take you and/or your staff to the next level of knowledge.

TGtbT.com is the premiere web site for professional resalers. Start a consignment, resale or thrift store with our free articles and Products for the Professional Resaler. Interested in business plans, operating your shop, consignment software and selling secondhand clothes, upscale designer fashions, children's gear or used furniture? Consignment shops, resale stores, thrift stores and consignment sales use Too Good to be Threw. As a lifelong member of NARTS and a consignment consultant, our information is designed for the resale industry.
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