I've got the newest version of CP and there are some flaws that need to be fixed to make it work better but Brian won't do anything unless there are more people who are concerned.
Please take a moment and tell us what you are concerned about so we can let Brian know these things need to be fixed for us to have a smoother running business.

My problem, the discount field on the make sale screen. I give away gift cards often and i want people to be able to use it for the total amount including tax. Right now what happens is the discount can only be the amount before taxes...which I could actually live with but the big problem is, it takes the amount off PLUS the tax isn't shown after we put the discount in, so we are continually doing the math to figure out how much is still owing. Man I hope that makes sense...try it

Also, does anyone have any trouble with the rewards program?? If people return items and they've used their credit then it messes the math up...also if they return something and haven't gotten to their "goal" it is still added...so if the goal is $100 and you buy in say 4 visits $110 but half of that was returned...it still shows that you did get to the $100??

There are more things that could be changed but i'd be happy if I could just get these fixed for now.
Colleen

I don't like:
1) That separate forms of payment aren't printed out on the receipt - especially if it is split
2) I can't get the daily sales uploaded to my phone because of my specific service provider
3) I can't seem to change my vendor items (new) inventory. I need to adjust them often.
4) The receipt printer only takes so many letters in the verbage on returns. I have a separate policy on my new portion of the store than consignment and I am always running out of room as I would also love to put that month's promo on the receipt tape.
5) I sell high end cloth diapers that require 50% deposit - I use the layaway to record this since I can't put in the full amount and then make a deposit on payment before taxes and show the remaining balance - would love to have this function!!
6) When I make a sale that is more than 1 page long, if I go to the next page and then go back to check an item entered, and then scan a new item in, it deletes the first item on the page and I have to start all over with it again. I wish it would automatically take me back to the item after the last item entered.
That's it for now. Thanks for this and Brian, it may seem like I don't like the program, I love it!
Holly

I've used ConsignPro for many years and am very happy, but would like to see a couple new features:
1. I'd like to be able to block a consignor from being paid CASH (this is so I could give the consignor 50% in-store credit v. 40% cash).
2. I'd like to see how much ACTUAL money a customer has spent in my store (not full retail value since some only shop off the clearance rack).

I'll post more as I think of them....

Vholder...question: what do you mean by q.2?? where are you finding the reports that show what a customer is spending...i'm assuming under the customer reports...but what makes you say it is the full retail and not the sale price? I'm not at work right now, but I assumed it showed what they paid.

Thanks for the input so far guys, i'm not doing this to attack Brian, I also really like consign pro...but I want some things changed and I hate when I am the only person who is having a problem with something.

Believe it or not, I have a second store that has liberty...both are great programs...but now i can see what I would like to take from each of the to make one

I love not wasting paper with consign pro...both consignor payouts and end of day reports are on my 3" receipt printer and I LOVE THAT...wish liberty would do the same!!

to find out which customers are spending the most in your store, you go to "reports", then "other reports", then "customer reporting"... after you put in the parameters (i.e, over $1000 after 6/1/09) it will print a report of those people. However, my understanding is that the report is not what the customer ACTUALLY spent, but its based on the full retail price of everything they purchased. Brian, correct me if I'm wrong, but I believe I discussed this with Brian this past year. I suggested that it would be nice to see the actual money spent by customers.

I didn't know that about those reports...I did a report with all purchases last year...it was way off of what the actual end of year report came up with...hhmmmm, very interesting.
C.

I too would love to see an option to make an acct credit only. It would be really cool if I could make a certain portion of a balance credit only.

(For instance, I'm running a referral program right now where those who send in friends/family get a $2 credit when the friend spends a certain amount. For those who referred I must create a new consignor account just for the credit amount, even if they already have a consignor account, in order to keep their balance-available-as-cash separate from their credit balance.)

I don't use the wishlist program inside CP because I can't search it by item type and have all the listings come up of those who are waiting for that item. Right now I'm using an excel spreadsheet I created. It would be great to have it all in one place.

So...
1. Credit consignor accts
2. Improve Wishlist function

My wish list is exactly the same as Tara's. I'd like to be able to credit consignor accounts for promotions such as the one Tara mentioned, and also for returns. We give store credit for returns, and at this point we are forced to write gift certificates.

I would also like an improved wish list function. We use our wish list constantly to improve sales, and it is very time consuming to have to search through it. I hadn't thought of excel, Tara. We use a notebook, but would rather have an improved consign pro.

I don't know if this is a subject for improvement, or for training for me: we don't give cash for returns, as explained above, but when we have a return, the bottom line of our day's total reflects the return as if cash was given. Am I doing something wrong here?

We allow consignors who use their balance to make in-store purchases to receive in store credit equal to 20% of the amount of their balance they use. CP does have a "Come Back Buck" feature but it calculates and prints the coupon based on the total sale and not just the portion of customer's balance used. So if a person spends say $200 at my shop on a sale but only had $20 in their account, they would be entitled to a $4 in store credit to be used next time and not $40 which is what would print on their receipt. Currently, we manually do adjustments to their account and then have to make sure this is not Cashed out or that they are not compounding credit on credit (which is sometimes the case). Seems to me it would be nice if you had the option for the Come Back Buck to calculate on either the "total" field or the "credit used" field since both are shown on the receipt. I just think by putting the responsibility of keeping up with and using the credit on the next visit back on the consignor and not the store, it would be a lot less headache for everyone. Also, if it prints on the receipt then the customer can't say you didn't remember to give it to them, etc. Anyone else have this issue or think it might be helpful? then please email Brian and let him know! Thanks!

If you'd like to see something changed in ConsignPro just send us a BRIEF email note with a max of 2 or 3 items. Note whether you think somethings broken, of if it's a feature we haven't put in yet. Broken items get fixed almost immediately - assuming we can re-create it here first. If broken, give some hints on how we can "break" it here.

We had many releases next year that included lots of suggestions from shop owners. The ideas we hear most often, get included. Those that benefit a single shop, rarely are included.

Thanks,
Brian Wilson
ConsignPro Creator
www.consignpro.com

Brian...this is the only place I could talk to other shop owners to see if they have the same "wishes" as myself.
AND look at the things we learn...I couldn't figure out why my customer sales reports weren't equalling my regular reports...now I know why
Colleen

I use the Message Board at Resaleworld for networking between shop owners using RW products and suggestions to RW...is there not a similar feature for ConsignPro users? I check RW Board each morning along with NARTS and this site.

To me, this forum (and the Sharing site in general) is designed for less product specific "details" and more industry-oriented issues, but heck, it's Kate's board and I really can't speak as to what she had in mind when she created the forums Colleen, I hope you get some answers that help...wherever you post!!!

Christine:

If this were Facebook, I would click "Like" on your post.

Dean Casey
Support Manager
Resaleworld.com
(800) 785-4800

I am not a consign pro user---what makes me drag my feet about switching from my current software is the inventory feature. At the time I checked out consign pro, there was no way to batch enter inventory, like in best consignment software. Just seemed clunky to me.

I also hate when report totals do not add up from report to report. I have that problem with best consignment. I just can't figure out what the reports mean. And the sales tax thing, ugh!

So based on the above response, I assume we must send numerous e-mails to ConsignPro to have them set up a customer Message Board/Forum for us? I think it would be a great asset to the program and possibly allow us to resolve issues without having to call tech support all the time.

if there were a forum for us to help each other out, CP would lose money since they charge a fee for tech support. But..I would pay to join a tech support forum

I would still get the yearly tech support for "insurance" but I would definitely check out a forum to see if anyone already knew the answer, you know?

Let me clarify; I did not mean for a message board to replace tech support but to add extra support for the shop owners especially on the weekends when most problems occur. I would continue with my tech support as well.