Thinking
Outside the BOX:
TOB for Resalers Unusual
twists on standard retail practices that resale shop keepers have come up
with. They've thought outside the box, and have presented them to us all
for "recycling"! Why
keep trying the same things everyone else does? Use your imagination! Have a good
"Thinking Outside the Box" idea you use?
Email
it to me to share it!
A simple but so meaningful Mother's Day
Gift:
Patricia of Oncore in
Wilkes Barre PA made up these pens as a gift to her
customers during the week leading up to Mother's Day. She says
So far this morning we gave away 10 of them and everyone loved them!
Kisses and hugs galore!
It is a regular stick pen with a flower on top with an attached vellum
poem and our business info... what a hit!
Thank you for continuing to inspire us! The
wording on the attached tag is: To the world you might be one person, to one person you might be the
world! Kate discusses Why this is
"out of the box" thinking:
First, because
the gift is personal. No one else in the world is giving them out. And
we're willing to bet that very few businesses are giving anything
to their customers just because it's Mother's Day. Second, because it is
low-key. No purchase required, no big spiel. Just a simple saying that
means a lot. (Heck, it made me tear up, and I'm not even a mother!)
And there are two more reasons this is a great promotion: it makes your
customers feel good (= warm fuzzies about your shop) and it's a talking
point for spreading word-of-mouth, since it's unusual...and likely to be
used in public as well!
My
“Wall of Prizes”
(
This TOB
idea is from a new shop keeper, Janet in Indiana. I'd been to her web site and
seen an intriguing message and asked for more info to share:) The key is I don’t want to give away my profits.
I make every effort not to spend more than $.37 for any prize. That figure comes
from the cost of a stamp to mail in a rebate or to get a free item from vendors.
If I am buying outright, I never spend more than a quarter. You can see
that
each gift is different and my customers love the
variety. Frequently I am
asked to calculate their current total so they can make sure to reach the $30.00
level so they are eligible to pick a gift. They just love it and I try to
get things I think they will enjoy.
Today’s
selection includes a silver perfume vanity tray, skin cream, candle, purse
mirror, decorative paper box, pair of blue vases, beeswax candle, garden gloves
and an angel stamp. The items change all the time, wind chimes, purse
flashlights, makeup brushes are all popular but so are small dishes and vases.
Anytime I get a chance to pick up something for free or 10 cents – sidewalk
sales, closeouts, if a store is moving or having a clearance – I ask, “ how
much if I buy them all”? Free items can often be combined with something
else like a body shampoo sample with a bath puff.
I get a kick out of it
and the girls are always excited that they get something extra in “their
shop” that specializes in plus sizes.
Some
have suggested that I raise the price to free with a $40 purchase. But, I think
for right now, it’s at the right price point. It makes my customers happy and
that is the important thing!
I want them to keep coming back and telling
others - it is a small price to pay for all of the
goodwill it
fosters.
Regards, Janet of Just Jewell's
Kate discusses
Why this is
"out of the box" thinking:First, because
the gift with purchase is ongoing, not a special event. This encourages
the shopper to build her own sales total. Janet's a new shop, so her
attainment level and her prizes are comfortably modest. If you're a shop
with more traffic and/or higher average sale, you might want to adjust
accordingly.
The second reason that this is out-of-the-box thinking is actually more
interesting. The variety and changing of the prizes keeps shoppers
intrigued and coming back to see what they might score this shopping trip!
Makes it fun, worth repeating...and incredible word-of-mouth generating.
And, of course, every time your customer uses her little paper-clip plate
or hears her wind chimes, she thinks of your shop. Thanks, Janet, for a new twist on an old theme! For another
inexpensive gift for shoppers, try our Ready-to-Use
Customer Brochures available from TGtbT.
Another
Idea: Goodie Bags! It seems like every party,
nowadays, has to have favors or goodie bags. Not just for children's
birthday parties anymore, they're given to wedding guests, anniversary
participants, and now: your shop! How about a
goodie bag for Hallowe'en time? Whether you deal in kidstuff or
clothing or home items, hand out little baggies of treats for a few days
around the holiday. What could you have in it? A few individually wrapped
candies, of course, maybe a plastic spider ring or other small (safe, if
you're giving these to children as well as adults!) toy, and a
business-card sized admission ticket to your 8AM Thanksgiving Friday
special event.
Make up goodie bags to have on hand for special
occasions: You find out it's her birthday, or that he got the new
job he was hoping for. Little Timmy shows you his first loose tooth...
anytime you want to say more than
"Congratulations." A bit of jewelry, a mini-toy, and your
business card, stamped on the back with Best wishes! Redeem this for
20% off any one item, anytime.
Or maybe you're having a promotional event, a fashion show, or a
season debut: Make up goodie bags for the first 50 attendees. Reward special customers: If you have a
bridal department, a goodie bag of a tiny perfume sample, a
"bride" pin, and a coupon for a free garter and bridal purse
with purchase of a wedding gown will thank brides-to-be for trying on
a dress or two. If someone buys a dining room set, they get a goodie bag
with a scented candle, a packet of colorful paper cocktail napkins, and an
invitation to the cooking demonstration next month.
Goodie bags are fun, too, for consignors. A
sample of a cleaning product, a stain-removal brochure such as our Out
Out Darned Spot layout, a tiny sewing kit and a mint or two... and of
course your business card. Limit these to the first several weeks after
you've mailed out your "bring in the new season" postcards as an
incentive to get in early.
Kate discusses Why this is
"out of the box" thinking:When was the
last time someone gave you a little, pretty gift just because? Think your
recipient will mention it to her friends, co-workers, and family? You
betcha! For just pennies, you can surprise and delight your customers.
THAT will never happen at the mall! For
more ideas for promotional events there's109
Promotional Ideas Especially for Resale available from TGtbT.
Staffers
Leery of Store Computer get FREE lessons on how to use it...and the one
sitting dusty at home
Christine, one of our participants at
Sharing, responded to a question about training older staff who are
computer-phobic: I've gone through similar trials
with "never-touched a computer" women. First thing I told them
was that there is very little chance that they will "break"
something or "blow up" the store. Secondly, almost all
"oops" can be fixed and lastly, their job will be so much easier
that they will have more fun.
I went to the local Senior Center and talked with the woman who teaches
computer skills to their members. For a $100 shopping credit, she worked
with each woman (there were 2) for 2 hours individually on computer basics
and then spent three hours with them as they worked. I spent an hour with
her in advance showing her the basics of our system. Best money I ever
spent!
These women were so excited that they joined the Senior Center, take
advanced computer classes and love it so much they beam. They bought
computers for their homes and E-Mail like crazy. One wants to learn E-Bay
so I've given her a few of my odder items laying around to work with. She
gets 25% of what they sell for...we shall see!
Kate discusses Why this is
"out of the box" thinking:Whenever you
can turn "training" into a job perk, it's win-win! YOU get
staffers who are better assets to your business, they get fun and
education. Other ideas: sending salespeople to fashion shows and trade
shows, bringing staffers with you to NARTS meetings and seminars,
"treating" a pricer to a day at the mall on your payroll...as
long as useful notes on pricing and styles shown comes back! For
more info on dealing with staff, there's Staffing
your Store: Tips to Do it Well available from TGtbT.
Direct
motivation means leaving some spending money!
Cathy of Smarty Pants
in Indiana, shared this terrific idea on Sharing, Feb. 2006:
I had business cards printed with:
"See what $5.00 can get you at SMARTY PANTS" and then it has our location and store hours.
I leave this card with $5.00 tips every time I go out for lunch etc. Accountant said I can write off the tips as advertising.
I'm posting this today because yesterday after I left a card and $5 for a tip (on a $4.00 tab), in the afternoon, the waitress and three girls she worked with came in and shopped spending about $100 total. It happens like that quite often. Waitresses have cash money after working, they also need black pants and white shirts or whatever for uniforms...who wants to buy that stuff new at full price?
Plus, waitresses get to talk to lots of people and leaving a big tip creates good will toward my store.
The store hours are on
the back of the card, and I ordered them from www.overnightprints.com.
Using your advice for creating excitement at my store has proven itself
over and over, Kate, thank you so much.
Kate discusses Why this is
"out of the box" thinking: Business
cards have many uses. This card doesn't give a discount... but Cathy
provides the incentive with her tip! Notice that her card doesn't have the
mailing address or phone... it's designed specifically to get local folks
in to her shop, and talking about it!
Another Out-of-the-Box
Idea: Use your slow time to get ready for the busy times!
How about a Slow Month Calendar? You can download the PDQ for free. What's a PDQ?
The Slow Month Calendar